Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

PickleRoom 382 Views 09/12/2024

**1. What is PickleRoom?**
PickleRoom is a private indoor pickleball facility offering climate-controlled courts available 24/7. Our facility provides a convenient, high-quality environment for pickleball enthusiasts of all skill levels.

**2. How do I book a court?**
You can book a court online through our website. Simply select your desired time, complete the booking form, and make your payment. You will receive a door code via email or text, which you can use to access the facility.

**3. What are your operating hours?**
PickleRoom is open 24/7, allowing you to play pickleball at any time that suits your schedule.

**4. How do I access the facility?**
After booking your court online, you will receive a secure door code. Use this code to access the facility at your reserved time. 

**5. What is your cancellation policy?**
Cancellations made at least 1 hours before your reserved time may be eligible for a refund or rescheduling. Late cancellations or no-shows may incur a fee. Please check our full cancellation policy on our website for detailed information.

**6. What should I bring to play?**
Bring your pickleball equipment, including paddles and balls. We also recommend wearing appropriate athletic clothing and footwear. If you don’t have your own equipment, we have some available for rent on-site.

**7. Are there any age restrictions?**
You must be at least 18 years old to book a court. Players under 18 may use the facility with parental consent and supervision.

**8. Are pets allowed?**
No, pets are not allowed on the premises unless they are service animals.

**9. Is food and drink allowed?**
You may bring your own snacks and drinks, but we ask that you keep the facility clean and dispose of any trash properly. Alcoholic beverages and smoking are not permitted.

**10. What safety measures are in place?**
We have implemented several safety measures, including regular cleaning and sanitization of the courts and equipment. Please follow all posted rules and report any safety concerns to our staff immediately.

**11. Can I host an event at PickleRoom?**
Yes, you can book our facility for private events or group gatherings. Please contact us at 256 361 6067 for more details and to discuss your event needs.

**12. How can I contact customer support?**
You can reach our customer support team via email at Vietcuisinellc@gmail.com or by phone at 256 361 6067/256 529 9024. Our team is available to assist with any questions or issues you may have.

**13. What should I do if I forget my door code?**
If you forget your door code, please contact us immediately at 256 361 6067. We can provide you with the code or assist you in gaining access to the facility.

**14. How do I update my personal information?**
To update your personal information, log in to your account on our website and make the necessary changes. For assistance, you can also contact our support team.

**15. What if I have additional questions or feedback?**
We welcome any additional questions or feedback you may have. Please reach out to us at Vietcuisinellc@gmail.com with your inquiries or suggestions.

Thank you for choosing PickleRoom! We look forward to providing you with an exceptional pickleball experience.

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